Privacy Policy
This Privacy Policy explains how The Model Logistics (“we,” “us,” or “our”) collects, uses, and protects your information when you use our website and services.
1. Introduction
The Model Logistics (“we,” “us,” or “our”) provides truck dispatch and back-office support services to owner-operators and small fleets across the United States. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to our website, https://themodellogistics.com/, and to our related communications and services, including phone, email, WhatsApp, and web forms.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use the website or submit information to us.
2. Information We Collect
a) Information You Give Us
- Contact details: Name, company name, phone number, email address, and mailing address.
- Quote and call requests: Details you enter in our contact forms, such as your equipment type, preferred lanes, and business needs.
- Onboarding documents: Motor Carrier (MC) authority letter, USDOT number, certificate of insurance, IRS Form W-9, factoring Notice of Assignment (if applicable), and the signed service agreement.
- Operational information: Lanes, home-time preferences, minimum rate requirements, and load, delivery, and invoicing records created while we provide dispatch services.
- Newsletter details: Your email address if you subscribe to our updates.
- Communications: Messages you send us by email, phone, or chat, including WhatsApp.
b) Information Collected Automatically
- Device and usage data: IP address, browser type, operating system, pages viewed, referring pages, and the date and time of your visit.
- Cookies and similar technologies: Information collected through cookies and related technologies, as described in Section 6.
c) Information from Third Parties
Freight brokers, shippers, factoring companies, and public databases (for example, FMCSA records) may provide information needed to verify your authority and complete loads.
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and provide quotes or call-backs.
- Set you up as a carrier, complete broker and carrier packets, and verify your authority and insurance.
- Find, negotiate, and confirm loads on your behalf, and provide tracking, invoicing, and dispute or detention follow-up.
- Submit documents to brokers, shippers, and factoring companies as part of your dispatch service.
- Communicate with you about your account, loads, and our services.
- Send newsletters or promotional updates, where permitted. You can opt out at any time.
- Operate, secure, and improve our website and services.
- Comply with legal obligations and protect our rights.
4. How We Share Information
We do not sell your personal information. We share it only as needed:
- Brokers, shippers, and factoring companies: When you ask us to submit carrier packets, rate confirmations, proof of delivery, or invoices.
- Service providers: With providers who help us run our business, such as website hosting, email, messaging, communication, and document-management tools. They may use the information only to provide services to us.
- Legal reasons: When required by law, court order, or government request, or to protect our rights, property, or safety.
- Business transfers: In a merger, acquisition, or sale of assets, your information may be transferred to the successor.
- With your consent: When you authorize us to share information or direct us to do so.
5. Sensitive Business and Tax Information
Onboarding documents such as the W-9 may contain a taxpayer identification number (for example, an EIN or Social Security number). We collect these only when needed for carrier setup, factoring, and payment-related processes. We limit access to authorized personnel and ask that you send such documents only through the channels we designate.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to make the site work, remember preferences, understand how visitors use the site, and improve performance. Features such as embedded chat widgets or analytics tools may set their own cookies. You can control or delete cookies through your browser settings. Disabling cookies may affect how some parts of the website work.
7. WhatsApp and Messaging
If you contact us through WhatsApp or another messaging app, your messages are also processed by that provider under its own terms and privacy policy. Please avoid sending highly sensitive information, such as full tax ID numbers, through chat unless we have asked you to.
8. Data Retention
We keep personal information only as long as needed for the purposes described in this policy, including to provide our services, meet legal, tax, accounting, or reporting requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Your Choices and Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information, subject to legal and contractual obligations.
- Opt out of marketing emails by using the unsubscribe link or contacting us.
- Withdraw consent where processing is based on consent.
To make a request, contact us using the details in Section 14. We may need to verify your identity before responding.
11. Third-Party Links
Our website may link to third-party websites or services. We are not responsible for their privacy practices or content. Please review their policies before sharing information.
12. Children’s Privacy
Our services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Your continued use of the website or services after changes take effect means you accept the revised policy.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details below.
The Model Logistics
463 Mallory Ave
Jersey City, NJ 07306, USA
Phone: +1 (201) 839-9778
WhatsApp: +1 (551) 307-0842
Email: info@themodellogistics.com
Website: https://themodellogistics.com/
Office hours: Monday to Friday, 8 am to 5 pm.